What is a Virtual CSR?
When it comes to prospect and customer communication, your
business should be impeccable with its words. One bad experience
can destroy your business reputation in the mind of a consumer;
many bad experiences can destroy your brand. In today's world of high
turn-over call center employees, you need your best, well trained
representatives communicating as much as possible. The technology now exists
to replicate the "human-like" conversation of your best employee using Artificial
Intelligence. It's called AiNDEE (Artificial Intelligence Natural Dialogue Expert
What is "human-like" conversation? Well, when humans communicate with
one-another they use what is called "bi-directional" dialogue. This means
that questions and answers are raised and answered by both parties. For
I would like to know if this product has a warrantee?
Sure. Are you referring to product A or product B?
Actually, I was interested in product C.
Ok, Product C has a 2 year warranty. Would you like to know details on our extended warranty?
In this example you can see, that this type of interaction is not possible
with an FAQ, a Search Engine or Natural Language technology. Understanding what
someone types, does not give a Search Engine the ability to understand intent.
Only follow up questions and a progressive knowledge accumulation can accomplish
this; true dialogue like humans have is the only way to accomplish this.
The web is notorious for not being interactive. Live sales and
support is notoriously inconsistent and expensive. AiNDEE brings these two methods together for
operational cost reduction and improving prospect and customer communication.
What AiNDEE represents is a fundamental shift away from live operator dialogue
to replicated live dialogue which rivals the most trained employee in your
organization, improves the user experience and is a fraction of the cost. When
focused in a narrow area of expertise (your business or agenda) its dialogue
ability is truly life-like.
Let's face it, 80% of the questions your live operators are currently answering
have been answered countless times before. AiNDEE assumes this redundancy upon
itself providing superior first tier support and a natural escalation path for
higher tiers of live support (to your call center). In fact AiNDEE doesn't make
your call center obsolete, rather it makes it a more enjoyable and efficient place
to work. Less redundant questions mean less turn over, which means reduced employee